Refund & Returns Policy
Thank you for shopping at Pookie Patch! We value your trust and want to ensure your satisfaction.
Eligibility for Refund
To ensure a fair experience for all our customers, please note the following conditions for returns:
- Refund requests must be made within 7 days of receiving your product.
- The item must be unused and in the same condition as when you received it.
- It must be in the original sealed packaging.
Important: Opened or seal-broken items cannot be returned. This ensures every customer receives a brand new, safe, and hygienic product.
The Refund Process
We try to make the process as simple as possible:
- Step 1: Contact our team at support@pookiepatch.com with your Order Number and details of the issue.
- Step 2: Our team will review your request and notify you of the approval or rejection of your refund.
- Step 3: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- First, check your bank account or MFS wallet again.
- Contact your credit card company or bank; there is often some processing time before a refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at support@pookiepatch.com.
Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will take effect immediately upon posting on our website.
By purchasing from Pookie Patch, you agree to the terms of this refund policy.